Privacy & Policy

Scope and consent

Before you start using Order Chimps, it’s important you understand that by using our Services, you allow us to collect, use, disclose, and retain your personal information and other information. You can be sure that we will only use your information as described in this Policy.

By using the Service, you are also agreeing to our Terms of Use. Please make sure you read and agree with our Terms of Use if you want to use Order Chimps.

Information we collect

We collect the minimum information required to achieve the purposes set out in this Policy (see below), and you have the ability to limit such collection, as specified below under “Your Choices”:

(a) Registration and Account Information: When you use our Services you voluntarily give us personal information (e.g., name, email, phone number and, when necessary, billing information) and you are not anonymous to us.

(b) Activity Information:

We will receive interaction information from your use of our Services.

(c) Information from Other Sources: The information we collect may be combined with information from outside records (e.g. demographic information and additional contact information) that we have received in accordance with the law.

(d) Additional Information: We collect additional information when you access our App through a certain device (e.g. your mobile device’s unique identifier; information about your device’s operating system, your browser, browser or operating system language; your wireless network, and your mobile carrier; the Order Chimps call log).

Uses and Retention:

Our mission is to constantly improve our Services and provide you with new experiences. As part of this mission, we use your information for the following purposes:

(a) Make our service available: We use your Registration and Account information to (i) register you for the App and create your User Account for Order Chimps; (ii) create your profile and make it visible; (iii) process your payments; (iv) create your Order Chimps ID; (v) provide customer service, give you information about your account, and respond to your requests; (vi) personalize your experience by providing content on the Service, including targeted advertising of Order Chimps services and other 3rd party services that we believe may be of most interest to you; personalization may include automated decisions about what you will view and when, but be assure that it will not have legal effects on you (vii) indicate which of your contacts is already a Order Chimps member and notify you when your contacts become active on the Service (viii) display the name of the contact as it appears in your address book when interacting (ix) sync your contacts with Order Chimps running on Windows, MacOS, Linux, Android tablets, iPads and Windows Tablets.

(b) Improve our Services: We use call log information and usage information (as described above) to better understand network behaviour and trends, detect potential outages and technical issues to improve our Services.

(c) Provide Interesting Offerings to You and others: As part of value added services provided by us or by a third party within Order Chimps, we may use your information to continuously optimize and personalize those services and send you personal updates about new offerings which we believe you will find relevant. We may share with our service providers unique identifiers to determine the best way to tell potential new users about our services. When you join Order Chimps, the contacts in your address book that are already Order Chimps members may be informed that you’re now on Order Chimps too.

(d) Process Your Payments: We may use your Information like your name and phone number to process your payments for our Services through a secured third-party service provider and, on an aggregate basis to determine charges for our phone carriers and other service providers.

(e) Prevent Fraud & Spam; enforcement of law: We really want Order Chimps to be free of spam and fraudulent content so that you feel safe and free. We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use. This may include URLs included in messages, which were reported as SPAM by other users, or were otherwise suspected to be unsolicited and using your operating system authentication services. We may use automated decisions to close an account based on such data and other logic we have created for this, in order to protect other users and prevent recurring breaches. If your account has been blocked you can contact our support. We may use your information and call log information to comply with applicable laws.

(f) Communicate With You: As part of the Order Chimps family, we want to keep in touch with you. We use your information to contact you (via email or other means) to maintain the App, including your Order Chimps User Account, to comply with your stated communication preferences or to provide updates about other Order Chimps services.

Data Retention: Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. Upon deactivation of your account, we will minimize the personal data we keep about you only to such data which we are required to keep to comply with laws, or other legal reasons. We may keep activity data on a non-identifiable basis to improve our services. Your posts on public accounts and communities may remain available if you do not delete them.

Disclosure:

Your data is kept safe with us, but we do share your personal information with third parties we trust in order to provide you with our services, as follows:

(a) The Order Chimps Corporate Family: We may share the information we collect about you with the Order Chimps corporate family. The information may be disclosed to: (i) provide joint content and our services (e.g., registration, coordination of membership accounts between the Order Chimps corporate family, transactions, analytics and customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches. The information provided in your registration, if you link your email to the Order Chimps account. The purpose of this practice is to provide joint content and a better service from us and the group, and allow you to enjoy from the Order Chimps ecosystem benefits, as well as for fraud prevention and personalization of the services, and any other purpose described in the privacy policy of the other Order Chimps group company providing the service.

(b) App Providers and Other Third-Parties: We may disclose your information to service providers and other third-parties under contract who help with providing you and others our Services on our behalf or other services provided by third-parties via our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service– either on an aggregate non identifiable basis, or using a unique identifier which is not attributable to you). They are required to secure the data they receive.

(c) Advertising partners: to enable the limited advertisements on our service, we may share a unique advertising identifier that is not attributable to you, with our third party advertising partners, and advertising service providers, along with certain technical data about you (your language preference, country, city, and device data), based on our legitimate interest. This includes partners managing our advertising placements and also advertisers themselves and their agencies or third parties managing their advertising demands. Your unique advertising identifier is created by your mobile device’s operating system and you can change it or choose not to share it at any time.

(d) Legal and Law Enforcement: We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other Order Chimps user to legal liability.

(e) Change of Control – New Owners: We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information. If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice.

Because Order Chimps is global, the recipients above may be located outside the country in which you are located. See the section on “International Data Transfers” below for more information.

Information You Share Publicly

Some of our Services allow you to share information with others on a public basis. If you post information on a public feature of our Services or through social media sites, plug-ins or other applications, do not forget this information is public on our Services and, depending upon your privacy settings, may also become public on the Internet. We cannot prevent or control further use of this information so please make sure you only post information that you’re happy to be seen publicly. We may also further use such public information you share, for various reasons, such as improving our service and providing you with relevant content, and analyzing trends.

At this stage, whatever you share publicly is available to the entire Order Chimps community. If you wish to remove a certain piece of content you have shared in the past, you can do that by deleting that content. It will be removed from our services but may remain on local devices of some users (assuming they have chosen to save it).

Your Choices

Every now and then, Order Chimps may send you updates about administration and operation of the Service (for example, about your transactions, policy changes, technical issues, etc.). We may also send notifications about offerings by Order Chimps or third-parties, that we think may be of interest to you. If you do not wish to receive such notifications, you may adjust your system settings to decline them.

Cookies and Tracking Technologies

When you visit the App and/or our Website, we and our business partners may use cookies and other tracking technologies for a variety of purposes. To learn more visit our Cookies and Tracking Technologies Policy.

Accessing, Reviewing, and Changing Your Personal Information

As a registered member, you can review and change personal information at any time by accessing your account on the App or contacting our support. Please be sure to update your personal information promptly if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent you from re-registering.

Specific Location Practices: California, EEA residents

EEA Privacy Rights

If you use our services from the EEA, you have certain rights regarding your personal information, subject to local law. These include the following rights to: access your personal information, rectify the information we hold about you, erase your personal information, restrict our use of your personal information, object to our use of your personal information, receive your personal information in a usable electronic format and transmit it to a third party (right to data portability), lodge a complaint with your local data protection authority.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

to fulfill our contractual obligations to you, for example to provide the services, to ensure that invoices are paid correctly.

Where you have given your consent to the processing.

to comply with our legal obligations, as explained above.

to meet our legitimate interests, for example to understand how you use our products services and to enable us to derive knowledge from that, which allows us to develop new products and services, and to personalize the service for you and the ads you see. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

to protect the vital interests of the data subject or of another natural person.

necessary for the performance of a task carried out in the public interest.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to Cookies and Tracking Technologies or when we process accurate location data for purposes other than performing the service). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy notice or by changing your setting within the app. We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your data protection authority.

Order Chimps Land Privacy Rights

Third-Party websites and Apps:

Our app contain links to other third-party websites or you may access Apps from a third- party site. We are not responsible for the privacy practices or the content of these third-party sites.

Back-Up: When you back-up your Order Chimps data, they are kept on your device’s service according to operating system’s (Google/ iOS / desktop operating system) terms and policies and are no longer protected by Order Chimps’s end to end encryption.

Security

We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our locations and information access authorization controls. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

International Transfer

We operate internationally and provide our Services to Order Chimps users worldwide allowing them to communicate with each other across the globe. That means that your personal information may need to be processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

B2B Partners Data

When you communicate with us for business purposes as a b2b partner of ours, we will save your contact data provided by you (phone number, email, address etc.), as well as any correspondence we have had. We use trusted third party processors to keep such data, all in accordance with the provisions of this privacy policy. You have the ability to opt out of our direct marketing emails at any time and to contact us with any request regarding your data.

Updates to this Policy

From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App. Please check the App frequently for updates.

Contact Us

If you still have questions about our privacy policy, please feel free to send us an email to admin@orderchimps.com or you can also contact us in writing at Order Chimps Ltd 1 Beauchamp Court, 10 Victors Way, Barnet, England, EN5 5TZ.