Frequently Asked Questions
Can customers pay with cash?
Are there any hidden fees?
How easy is it to onboard Order
Chimps?
How is the customer experience
with self-ordering?
Yes, customers can pay with cash using Order Chimps. Your
waiting staff can accept the order on the Order Chimps Order
Manager app, that’s all.
Customers can order extra items while they dine, and your
waiting staff can simultaneously add items to the same order.
Customers can pay later once they finish dining. The Order
Chimps platform is unique, and no other systems offer these
super essential features.
No, pure and simple. We are doing everything we can to help your business. We are keeping the card processing and transaction fee as low as possible. All you pay is your monthly subscription and 1% +20p card processing fee for Mobile Table Ordering and Click & Collect modules. The Delivery module charges a 1.5% transaction fee in addition to the card processing fee. You can set delivery fees based on distance or order size from the ordering customer, with complete control over the set-up via Control Hub.
Easy as 1,2, 3… First, you have to sign up for the subscription
package and register with our payment processing partner. Within
2 working days, your merchant account with a payment processing
partner will be ready. In the meantime, you can upload and get
your menu ready; we provide all the support you need.
You have everything you need to get printed on your download
centre in the Order Chimps Control Hub. Table talkers with QR
codes for customers, informative posters to educate customers,
ordering while waiting in the queue posters, guidelines to your
staff etc.
We provide you with the instructions to integrate Mobile Table
ordering, Click & Collect and Delivery buttons to your
website. Your web designer can simply add them.
Your customer experience has never been better with Order
Chimps. Our research shows that not having to wait until the
waiter arrives to order and digital visualisation of images on
the menu has really encouraged customers to order freely and
more. You can personalise the digital menu as many times as you
want and add new items whenever you want.
Also, customers felt safer and were encouraged to visit more
with Mobile Table Ordering. The design of Order Chimps made it
easier for them to select menu items. The recommendations
feature and search options really replaced the waiting staff. At
the same time, the Order Manager app helps your team monitor
every table and provide a complete service.